Job Description
Key Accountabilities
In this role, you’ll play a vital role in supporting our sales team and ensuring the smooth operation of our group travel bookings, and ensuring FIT pricings are competitive in the marketplace. You’ll be responsible for interacting with trade partners, processing group demands, and providing exceptional customer service
- Collaborate effectively with the line manager and teammates to achieve team goals.
- Assist the sales team in handling group inquiries and ensuring timely responses (within 24 hours) to trade partners via email and phone.
- Process sales and trade group demands accurately and efficiently, ensuring timely delivery.
- Work with the Revenue Management team to negotiate and obtain competitive quotes for group bookings.
- Maintain and update data in various formats, sharing reports with the line manager on a weekly and monthly basis.
- Conduct follow-ups on time limits, quotes, and name updates.
- Analyse FIT fares compared to competitors and market trends, following a weekly schedule.
- Utilize strong verbal and written communication skills to interact effectively with B2B, B2C clients, and team members.
- Demonstrate exceptional time management and prioritization skills to handle multiple tasks efficiently and accurately.
- Proficiently use Microsoft Office applications, particularly Excel, to create and submit daily group reports.
- Provide comprehensive support to sales agents during sales activities. Track and follow up on group bookings.
- Track and follow up on group bookings.
- Address issues related to flydubai debit ID generation.
- Generate and submit daily and monthly GIT reports for the sales team.
- Follow up on group quotations with the Revenue Management team for any negotiations.
- Create progress reports within the department and suggest strategies for improvement.
- Obtain OK to Board (OKTB) for all paper visas associated with GIT bookings.
- Support the sales team with GDS and Weblink capping procedures.
- Maintain close communication with trade partners to ensure smooth closure of GIT transactions
- Participate in decision-making on day-to-day adjustments with Revenue Management and line management for both FIT and GIT bookings.
- Follow up on group requests received from trade partners and track issuance with sales after PNR creation.
- Implement and disseminate grid/policies and capping procedures for the Pakistan region.
- Take responsibility for specific tasks assigned by management.
- Collaborate closely with the Revenue Management teams for FIT fare adjustments.
Minimum Qualifications / Experience/ Knowledge / Skills
Minimum Qualification: University Degree or equivalent
Experience:
- Minimum of 1-2 years of experience in a sales support role or a related field
- Experience in the travel industry is a plus.
Knowledge / Skills:
- Knowledge and understanding of GDS.
Additional Requirements:
- Excellent communication and interpersonal skills, both written and verbal in English.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks, manage time effectively, and multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- A passion for the travel industry and excellent customer service.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment
- Career development opportunities within a growing airline.
- Travel benefits and other airline industry perks – subject to company policy.
Core Competencies
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
Sales and Product Enablement Specialist
Job Description
KIDAN is seeking an experienced and highly motivated Sales and Product Enablement Specialist to join our dynamic team and make a significant impact in driving sales performance. In this role, you will design and execute innovative sales training programs that deliver measurable results, ensuring our sales teams are equipped with the necessary knowledge, skills, and tools to excel in their roles. This position also includes the responsibility of managing key aspects of partner enablement, content creation, and ownership of the customer platform. You will collaborate closely with Sales, Marketing, and Product teams to enhance overall sales performance. As we prepare for our upcoming training cycle in April, we need someone who can hit the ground running, brings fresh ideas, and is committed to continuous improvement. This is a unique opportunity to take charge of critical initiatives and contribute directly to the growth and success of our sales organization. Additionally, you will lead and manage a team of 20 individuals, fostering a culture of creativity, productivity, and accountability.
Responsibilities
- Design and implement comprehensive sales training programs that effectively equip sales teams with essential skills and product knowledge.
- Develop and maintain engaging training materials, including online modules, workshops, and job aids that support ongoing learning and development.
- Collaborate with sales, marketing, and product teams to identify training needs and ensure alignment with company objectives and sales strategies.
- Manage the creation of high-impact sales content that enhances the sales team’s ability to communicate product value and engage customers effectively.
- Oversee the enablement of partners by providing necessary training, resources, and ongoing support to optimize their sales efforts.
- Utilize Customer Relationship Management and Sales Enablement Tools to track and measure the impact of training initiatives on sales performance.
- Conduct regular assessments and feedback sessions to evaluate the effectiveness of training programs and make necessary adjustments for continuous improvement.
- Lead and mentor a diverse team of 20 individuals, fostering a collaborative and results-driven environment focused on achieving sales goals.
- Champion the use of Content Management Systems and Instructional Design principles to streamline training processes and enhance resource accessibility.
- Stay informed about industry trends and best practices for sales enablement, integrating innovative strategies into training programs.
- Facilitate regular meetings and workshops with stakeholders to discuss progress, gather insights, and align training initiatives with business needs.
- Ensure that all training initiatives comply with company policies and procedures while adhering to budgetary constraints.
Online Lecturer
Job Description
The Online Lecturer at Bio genrik Pharmaceutical plays a pivotal role in delivering educational content to students through various online teaching platforms. This position requires excellent speaking skills and the ability to communicate complex ideas in a simple and engaging manner. The Online Lecturer is tasked with not only imparting knowledge but also inspiring students to develop a passion for learning. The candidate will create and curate educational materials, ensuring that the curriculum aligns with the companys values and standards. In this role, the lecturer will work independently, focusing on their instructional responsibilities without managing a team directly.
Responsibilities
- Design and deliver engaging online lectures that captivate students’ attention and promote understanding of complex topics.
- Create, update, and maintain instructional materials, ensuring content relevance and academic rigor.
- Utilize various online teaching platforms effectively to enhance the learning experience.
- Provide timely and constructive feedback on student assignments and assessments.
- Prepare and administer quizzes, tests, and other evaluation tools to assess student progress and understanding.
- Encourage student participation and interaction through discussions and Q&A sessions, fostering a collaborative learning environment.
- Stay updated with the latest trends in online education and incorporate innovative teaching methods into the curriculum.
- Guide students through their learning journey and assist them in achieving their academic goals.
- Maintain accurate records of student attendance and performance, ensuring compliance with educational standards.
- Participate in professional development activities to enhance teaching skills and subject knowledge.